Terms & Conditions
What you should know about working with us.
What you should know about using this website.
What you should know about using this website.
- Service Area
- Hiring Us to Work With You
- Privacy & Confidentiality
- Billing Rate
- Travel Time
- Methods & Terms of Payment
- Billable Services
- Minimum Hours Per Appointment
- Control & Access to Job Site
- Performance & Delivery Guarantee
- Acting As Your Agent
- Reasonable Care
- Compensation Terms
- Intellectual Property Rights
- Photographs & Testimonials
- Use of This Website
- Important Legal Information
We primarily serve Clients within 60 minutes travel time of our Manhattan office.
In addition to one-on-one, hands-on organizing services, we also provide virtual and “consultation only” organizing services for those who are able and willing to do the hands-on work themselves.
Hiring Us to Work With You
A signed contract is required prior to the start of any organizing project. In some circumstances, we may request a deposit or a retainer before confirming appointments or providing services.
Schedules are set by mutual agreement.
Privacy & Confidentiality
Given the sensitive nature of the work we do and the high level of trust it requires our Clients to place in us, Clients can be assured of absolute privacy when working with us. As a member of the National Association of Professional Organizers, we adhere strictly to its Code of Ethics which emphasizes confidentiality, honesty and integrity.
Clients agree not to disclose to others our fee(s) for services.
Our rates are highly competitive. Please call us at (212) 228-8375 for further information. Services are charged based on the applicable hourly rate, billed in 1/4 hour increments.
Tip: Completing any "homework" you might be asked to do between organizing sessions will save you money.
The first 60 minutes of travel time is free. After that, travel time is billed at our standard, hourly rate.
Travel time between work sites is billable at our standard, hourly rate.
Travel fees may be waived at our sole discretion.
Methods & Terms of Payment
We accept payment by cash or check only. Checks should be made payable to "A.J. Miller". There will be a charge of $35 for any check returned for insufficient funds or any bank draft item that is not payable for any reason, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.
Payment in full is due at the completion of each organizing session.
Billable services will include, but not be limited to, meetings at a Client's home
or office or place of business, phone consultations with a Client, electronic communication and off-site work on a Client's behalf.
Direct expenses of service - including, but not limited to, copying/messenger services/shipping fees/delivery charges, parking, tolls and other transportation charges, overnight charges - are the Client's responsibility. They will be billed to Clients at the time of service, if not provided directly by Clients.
Clients are responsible for paying for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project. We will either make suggestions about what supplies should be purchased and the Client will do the shopping or assist in shopping for the supplies OR we will shop and purchase the supplies without the Client being present, making certain they are delivered to Client's location. Clients are responsible to pay for all agreed-upon supplies and our fee for shopping and returns. Our standard, hourly rate will apply for shopping and returns. Receipts for funds spent on Client's behalf will be presented at the time payment for services is due.
Minimum Hours Per Appointment
With the exception of maintenance appointments, there is a 3-hour minimum per appointment. In our experience, organizing sessions of shorter duration too often do not produce optimal results.
When a Client books an appointment with us, that time is reserved exclusively for that Client and becomes unavailable for anyone else to use. If, for some reason - other than a true emergency - a Client needs to cancel appointments, please give us at least 24-hours advance notice so that others may take advantage of the unused time.
Unless 24-hours or more cancellation notice prior to a Client's scheduled appointment time is given (with the exception of a true emergency), the fee for the entire session will be charged and must be paid in full prior to the scheduling of any further appointments. Additionally, a deposit of $100 will be required to book your next appointment. Should you cancel again, that deposit will be non-refundable.
This fee may be waived or adjusted at our sole discretion.
Control & Access to Job Site
Clients acknowledge control of the job site(s) and agree to provide us access to job site(s) for the term of the work.
Performance & Delivery Guarantee
Clients are required to be present during organizing sessions and to assist with the projects, unless otherwise agreed. Any other adult age 18 years old and over whose space is being affected (i.e. family member) should be present for the initial Consultation.
It is very important that Clients and Organizer focus on the session. Therefore, Clients must make arrangements for handling incoming phone calls, re-directing visitors, childcare etc. so that sessions are not interrupted.
We will not throw anything out without the Client's permission. We help the CLIENT make decisions, but the final decision is always the Client's. Thus the Client is responsible for any loss or damage resulting from the discarding or destroying of any records or personal effects. The Client agrees to make final decisions about disposition of items.
We agree to implement the proposed solutions within a reasonable period of time, as discussed with the Client, and for the price agreed upon.
NOTE: Although getting organized is an ideal time to do any necessary home or office/place of business cleaning, we are not a cleaning service and are not responsible for that parallel part of the work.
We strive to meet a 100% Client satisfaction level. It is our responsibility to analyze your situation, teach you appropriate new skills and help you make the changes you want. If we fail to meet any realistic expectations, we will schedule a complimentary session to make any necessary adjustments.
All claims must be submitted in writing within seven business days of completion of the project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be mailed Return Receipt Requested to:
14 Stuyvesant Oval, Suite #8D
NY, NY 10009
If we have created a new system for you, your responsibility is to maintain it long enough for it to become a habit. Typically, habit-forming takes 30 days. If you faithfully use your new system for 30 days, we have already adjusted it to better suit your needs and you are still not satisfied, we will refund your money.
If we have completed multiple sessions together, the Client refund will be strictly limited to the amount of the most recent session. Failure to make a claim within seven business days implies that Client fully accepts the completed work.
Acting As Your Agent
At a Client's request, we will act as the Client's agent with other service providers (movers, carpenters, contractors, etc.). Clients must contract directly with such service providers. We take no responsibility - and Clients agree to hold us harmless - for the actions or performance of other service providers.
We will use reasonable care in the performance of all of our duties. We will not accept responsibility for any damage to a Client's personal property that is not the direct result of our gross negligence. If applicable, Clients are responsible for furnishing a list of specific items they do not want to have us, or our agent, touch or move.
In the fulfillment of our organizing services, Clients agree to hold us harmless and give us, or our agent, full discretion in the removal and disposal of papers, files and/or other property belonging to the Client.
Clients agree to limit aggregate liability to amount of fees charged.
We reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if Clients are in breach of their agreement with us (bounced checks, non-payment, etc.), or if we cannot render the services requested by Clients through no fault of our own.
We request that clients remove and secure firearms from work areas before work begins.
Clients agree to all compensation terms: payment in advance, cancellation fee, methods of payment we accept, late fees, bad check fees and costs of collection.
Intellectual Property Rights
Clients acknowledge our intellectual property rights and agree not to violate them in any way.
Photographs & Testimonials
Clients give us permission to use, without remuneration, testimonials they provide and Before & After pictures of their location, taken with their permission, in our marketing materials, which may include print and online advertising. Clients will be identified by first name, last initial and location only (i.e., Suzy Q., Manhattan) or an alias, if preferred and requested. We warrant that at no time will your testimonial, pictures or name be used to promote unlawful or morally objectionable activities including(but not limited to): sending unsolicited email; activities designed to defame, embarrass, harm or abuse third parties; or hate crime of any kind. Your personal information will never be sold or distributed.
Use of This Website
Your use of this website is subject to the following terms and conditions. At our discretion, these terms and conditions are subject to change at any time without prior notice.
We have a strict privacy and anti-spam policy. We do not use "cookies" or track your visit to this website in any way whatsoever and we only collect personal information that you voluntarily provide to us. Except as may be required by law, we will never share or sell any information that you give us or send email that hasn't been requested.
Information sent via the Internet cannot be guaranteed to be completely secure; any information provided by you is done at your own risk. We shall not be liable for any actions taken or any omissions to act as a result of any email message you send to us. In addition, please note that our website contains links to other websites over which we have no control and which are governed by their own privacy and other policies.
Use & Content:
The contents of this Website are protected by copyright, controlled by the owner thereof. Such contents are provided for your own, personal use only. No commercial use of any kind whatsoever may be made of such contents, unless expressly authorized.
Warranty & Limitation of Liability:
We are not responsible in any way whatsoever for any loss, damages - whether actual, consequential or otherwise - injury, claim or liability of any kind or character whatsoever - including (but not limited to) those resulting from viruses - based upon or resulting from the use of this website.
Information provided by us is NOT intended as a substitution for professional psychological or psychiatric advice.
Information obtained from outside sources is believed to be reliable, but we cannot guarantee its accuracy, timeliness or completeness. All such information is subject to change at any time without notice.
Important Legal Information
Agreements with our Clients are not transferable to any other parties.
The foregoing terms and conditions are governed by the laws of the State of New York. Any and all legal action(s) related to this website, its usage and any agreements with our Clients may only be brought in courts located in the Southern District of New York.
We will be happy to provide you with references on request.
If you're committed to making positive changes in your life, help (including a free consultation) is just a phone call - (212) 228-8375 - or an email away.
CONTACT US TODAY FOR A MORE ORGANIZED TOMORROW.